Monday, January 30, 2012

Celebrating New Hardware

Saturday night I received a shiny piece of glass courtesy of eight fellow business owners. Every month I meet with a small group of presidents, CEOs and/or chief cook and bottle washers in a small conference room for four hours. Each of us represents a different industry, and possesses varied experience and expertise. Our self-imposed jury-like seclusion helps us give our full attention to each others most pressing issues.Together we work to solve each others problems, commiserate and celebrate successes. We are members of The Alternative Board, (TAB) an organization which supports small business owners.

My advisers and friends proved their generous nature by voting me Board Member of the Year (technically, my board celebrated a tie between myself and Jennifer Carter who is owner of Talem, Inc., an environmental lab.) The criteria for the award, as I recall as it was shared with me while I scribbled two names which were not my own a scrap piece of paper, included demonstrates the values of TAB, participates, provides guidance, helps others, etc. Ed Riefenstahl, the executive director for the Fort Worth TAB chapter and TCU professor, gave me the award and a pat on the back. For both, I am grateful.

You have to be a business owner to be a TAB member, but I recommend a board of advisers to everyone. We all need support, wisdom and ideas of those who have no interest or investment in us other than witnessing our continued success.

And to my fellow honorees on my board and the others, congrats!

Jennifer Carter, Talem, Inc.
Steve Denny, Web Active Directory
Marc Meadows, Meadows Analysis & Design

Wednesday, January 11, 2012

E-mail Snags 90 Sign-Ups in 90 Minutes


Every professional speaker hopes for a standing room only crowd. There are several ways to increase the odds of meeting this goal – besides removing all the chairs from the room. Knowing your target audience and leveraging good promotional efforts are at the top of the list. For example, a recent email promoting a client’s free educational seminar produced rock star-like results. The communication was basic in nature and contained no super whiz-bang graphic elements, but still managed to generate an overwhelming response.

Kevin Campbell is the president of College Planning Authority and is passionate about saving families money on the cost of college tuition. He works with dozens of clients one-on-one, and as a community service Campbell speaks to civic and professional groups about college planning. We recently began contacting employee wellness groups about his free presentations. Companies who value their employees enough to have a wellness program know the stress related to money management spills over into work productivity. The organization we targeted had never presented this topic before so we had no idea what our results might be. Campbell's typical engagements garner about 40-50 people, so we hoped for at least that many. However, we never imagined to “sell out” the free event. We provided the following email, and managed to get 90 reservations in 90 minutes.

Subject - Wellness Committee Presents - Save Thousands on Your Child's College Tuition

The Wellness Committee presents "How to Pay for College Without Going Broke" - noon, Jan. 20 at (location).

College Planning Authority is Fort Worth's first comprehensive college planning company. Kevin Campbell is a college planning expert who has been interviewed by WFAA and CBS 11 news. As a service to (business name) employees, he will provide all the inside secrets to saving thousands of dollars on your child's college tuition. Parents of high school students are highly encouraged to attend.

Today, a four-year degree at a state school costs approximately $100,000 and the price is expected to increase. Find out what you can do to lower the expense - by thousands of dollars. You'll get inside tips on filling out application forms, financial aid, scholarships, standardized testing and more. You will also see specific examples of how hard working families have missed out on savings. Sign up today so you're in the know!

 
That's it! The registration email was far from revolutionary, but incredibly successful. The key elements to the high response rate include:

• the built-in audience for the employee wellness program

• the source – the email came from the program director program - not the client

• the client’s expertise and results

• we made them care, if they didn’t already, about the topic by providing the facts on the astronomical cost of tuition

• a sense of urgency communicated at the end of the email

Target your audience, have the information sent from a trusted resource, communicate the problem and objective in a concise manner, and you too could be speaking to a packed house.

Monday, January 2, 2012

Eat Your Broccoli - Plus More Sound PR Advice

I have a four year old who loves broccoli. Lucky me. There is no coaxing or cajoling – I just put it in front of him and he eats it. If only public relations was as easy.

We don’t always want to do what is best for us. So what do you do or say to encourage someone to do what is right rather than what is fun, easy, or just more appealing? Consider the following:

-Show them the money. This is one of the most persuasive arguments. If an idea doesn’t make sound financial sense, most will shy away.

-Provide examples of other cases where the method proved ineffective.

-Consider a phrase such as, “It is my recommendation that we not go down this path because… However, we can proceed as you see fit.” This lets the individual know you are serious, but not inflexible.

Remember that eating veggies can be a bitter experience to sugar-infused taste buds. Always leave the door open for communication and explanation.